Expedited Shippings Worldwide

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Customer Support

Have a question? Most likely the answer can be found here in our handy-dandy F.A.Q. and customer support page!
Simply choose a topic and read below the tabs for answers to your most frequently asked questions!

ORDER FULFILLMENT

We try our very best to ship out your order within 3-4 business days (not including weekends and holidays). Please allow additional time for transit.

Shipping rates are calculated at checkout and are based on weight.

We ship all your orders via USPS. Orders are shipped in the order they are received throughout the work week. If part of your order contains an item that is back-ordered, we may ship items separately. You will be notified via email if we do this to get prior approval.

Delivery times may be affected by weather and other events outside of our control. Once a parcel leaves our office and is scanned by USPS, we no longer have any control of the whereabouts of the package. 

You can track your orders via the tracking number provided when your order is fulfilled when you login to your account.

LOST / MISSING / STOLEN PACKAGES

If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered.

We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly in order to file a claim. You can file a claim at the post office by providing your tracking information.

After you file a claim, you will receive a claim number from USPS. E-mail us at llawapparel@gmail.com with your claim number and we can assist you further.

FREE SHIPPING

We offer Free Shipping on orders $100+ for delivery to addresses in the USA. Free Shipping will only be available if your final cart total at checkout is over $100. If you use store credit or a discount code and your cart total is no longer $100+, you will not qualify for Free Shipping.

All orders shipping outside of the USA are shipped via USPS. Tracking is available though sometimes limited for select forms of shipment. In most cases parcels are tracked once it leaves the US borders and then tracked again when it enters your country for inspections.

We Do not accept returns unless we are responsible for the mistake with your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at llawapparel@gmail.com. If your return is accepted, you will be responsible for shipping the item back to us, as we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at llawapparel@gmail.com.

Damages and issues
Please inspect your order upon reception and contact the post office immediately if the item is defective as we are not responsible for damages once we pass it off for shipping, damaged if you receive the wrong item contact us so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We do not refund cash unless the mistake was made on our behalf, will notify you once we’ve received and inspected your return and you will receive store credit. and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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